This course provides a strategic roadmap for attorneys to transition from administrative burnout to operational excellence by implementing "Empathetic Automation" in their legal practice. Attendees will learn to design an AI-driven "frontline" using intelligent receptionists and smart intake systems that prioritize trust-building over simple data capture.
Learning objectives include:
• Analyzing the attorney's duty of Competence (ABA Model Rule 1.1) regarding evolving legal technologies
• Identifying firm friction points to automate scheduling and intake with intention
• Establishing rigorous protocols for Confidentiality (Rule 1.6) and the Supervision (Rules 5.1 & 5.3) of non-human assistants to ensure ethical compliance and accuracy.
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